Will any campus events or activities take place?
All scheduled events, including athletics and arts events, are suspended through April 12. We will continue to assess the situation and determine if events can resume after this date.
Will this slow my academic progress?
Classes will move to an online format while students are not on campus. We will do everything within our power to ensure that students can continue their planned academic progress.
Are counseling services still available?
For students who are already counseling clients or other students wanting to speak to a counselor or with Amy Bremel:
Students with appointments today (March 13) with Martha Coulter, Laurel Reed Becksted, or Amy Bremel will have your regular appointment in the Wellness Center. Charles Russell is out today so those students will not have their appointments today.
Those students who are already a client in the Wellness Center will have their regular appointment times. Please let us know if you do not plan to keep your appointment time or need to change your scheduled time.
For all students seeking counseling:
Starting next week (March 16) all appointments will be via “zoom” (video conferencing) or by telephone. We will send you further information about how to access these remotely delivered appointments.
Please contact the Wellness Center at (802) 468-1346 with any questions.
What do I do if I am showing symptoms of an illness?
We will have our nurse providing services in the Wellness Center today (March 13) from 9 a.m. to 1 p.m.
If you have a cough, shortness of breath, or flu-like symptoms, please call the Wellness Center before coming in.
We will update you about nursing services beginning next week (March 16).
How will I meet the Soundings requirements?
The three Soundings events that would have occurred on campus between now and April 13 are postponed. During this period, Soundings students will have the opportunity to attend three virtual Soundings events. On Monday, March 16, we will send an announcement via Canvas to all Soundings students containing the details about how to access those events.
Will students have access to services?
Access to support services such as the Library, Academic Support Center, Wellness Center, Financial, and Registration services will be limited to online only. Walk-in services will not be available. Access to online resources delivered by the Library will remain available 24 hours a day.
How and when do I register for the Fall Semester?
First, make an appointment to meet (virtually) with your academic advisor to review your course choices. Then, register online according to the number of credits you have earned:
Seniors (90 or more earned credits) starting March 30th
Juniors (60 or more earned credits) starting March 31st
Sophomores (30 or more earned credits) starting April 1st
First-year (15 or more earned credits) starting April 2nd First-year (less than 15 credits) starting April 3rd
If you prefer, you may register in person when the campus reopens, but bear in mind that classes fill up fast.
Is technical support available?
Castleton IT and EdTech Services will be available to answer your technical questions and support you as you transition to an online learning environment. For the fastest service, you should still submit your trouble tickets to our Help Desk at https://helpdesk.vsc.edu. You can also reach us via email at firstname.lastname@example.org, or phone at (802) 468-1221.
We have also created a virtual learning resource page just for students with loads of information and instructions on the various tools you'll be using, such as Canvas and Zoom. That page can be found here: Virtual Learning Resources
Is the University temporarily closing?
No. Our teaching format has changed from in-person to online through the end of the semester.
How do I access services from the Academic Support Center?
Academic Support Center staff are here to help. We will work with all students to help you succeed in the new virtual learning environment. All questions on all topics are welcome and encouraged. Please contact a staff person directly by phone or email, call the main number at 802-468-1347, or email email@example.com.
What are the hours of the ASC?
ASC staff will be in the office from 8 am to 4 pm Monday through Friday and available to you at other times by prior arrangement. We will do our best to connect with you at a time that works for your schedule; please email one of us with your request.
How do I get a tutor?
All tutoring will occur remotely by phone or Zoom. Please submit a Tutor Request Form to initiate the student-tutor match-up process. Check your Castleton email frequently. ASC staff will reply to tutoring requests via email. If you have been working with a tutor earlier this semester, we will make every effort for you to continue with the same person.
How do I request accommodations for my classes if I do not currently have them? Or, what if I have questions about my accommodations now that classes are online?
Please contact Gerry Volpe at Gerard.firstname.lastname@example.org. He will help you with the process and answer your questions. Any student with a documented need can request accommodations. It is important to do this in a timely manner as accommodations are not retroactive.
How do I continue with ASC meetings that were already scheduled?
If you have a meeting scheduled with an ASC staff member in the coming weeks, that staff person will reach out to you by email to confirm that you want to meet and how – by phone, Zoom, etc. If you would like to change your meeting time, please contact your ASC staff person by email.
How can I access my voicemail?
Mailbox number is the same as extension number
Internal voicemail extension. 78000
From your phone. Dial 78000, enter your passcode
From a co-worker's phone. Dial 78000, enter Mailbox number, enter your passcode
From off-campus phone. Dial (802) 468-6500, enter mailbox number, enter your passcode
First time access requires you to run through a tutorial. During the tutorial you will choose a new password, record your name, and your greeting.
How can I return my rentals to the bookstore?
Rental due date has been extended to May 15, 2020. If the bookstore is open to the public, you can return rentals to the bookstore. If the bookstore is closed to the public, you can ship by mail using our free shipping label.
• Free label is included in every rental reminder email. You'll receive your first email two weeks before the rental due date.
• You will need a box for your books, and a printer for the label.
• After printing the label, bring the shipment to a FedEx store.
Your bookstore has extended the non-return charge window by 15 days. There will be no charges to your collateral credit card for non-returns until 15 days after the due date.
Will the semester be extended due to the preparation week for the move to online delivery?
No. The semester will end, as scheduled, on May 15. You may use the week of May 11 (aka “Finals Week”) for regular instruction or for a final exam, or for both.
Are we still holding Spring Break from April 4-12?
Yes, we will hold Spring Break as planned in the academic calendar.
How am I going to pass the Graduation Standards?
Graduation Standards have been moved online:
-Students will take the Information Literacy Exam on Canvas.
-Students will also take the Quantitative Reasoning Exam on Canvas.
-Students will take the 50-minute Writing Standard Exam and the 90-minute Culminating Essay on Canvas.
Look for the emails from Meredith Fletcher.
When is registration taking place?
Academic advising is taking place this week and online registration for the Fall starts on Monday (March 30). Don’t forget to enable your advisees to register online.
How are students going to complete their internships?
We had been encouraging students with internships, practicums, clinicals, student teaching, etc. to continue these experiential learning activities if their host agency was still open. But pursuant to the Governor’s “stay at home” order, we now urge our faculty to be flexible and a bit forgiving about the number of hours completed (as long as doing so does not compromise any professional or licensure requirements) and to devise online projects to take the place of on-site work.
What if a student doesn't have access to a computer?
Consider purchasing a computer.
Try to perform work on a tablet or telephone.
What if a student does not have access to the internet?
(1) Consider purchasing internet service.
(2) Consider using CU’s free Wi-Fi hotspot in the Hoff Hall parking lot.
(3) Investigate the free offers from service providers listed on CU’s website here: Virtual Learning Resources
(4) Find a friend, neighbor, or outdoor space in their area that has service. The most current map of public hotspots in VT is here: https://publicservice.vermont.gov/announcements/public-wifi-hotspots-vermont
If no place in your area has service (or if you need to stay at home) you could:
(5) Work with their professor to see if they can receive/submit assignments via non-virtual means (telephone, mail).
If this is not possible, you may:
(6) Apply for an Incomplete and finish the course when students return to campus.
What is the Pass/No Pass Policy?
Students may submit a request to convert up to 3 undergraduate courses to P/NP by filling out a brief online form. The deadline for submitting the form is April 20. The student’s Chair will decide whether to grant these requests.
We updated our P/NP policy to lessen the strain on our students, but we do want them to be aware that a grade of P/NP can impact eligibility for Dean's List and President’s List, and that graduate schools and transfer institutions may have different policies regarding the acceptance of P/NP credits.
Will students return to campus in Spring 2020
We have extended remote delivery of courses through the end of the Spring 2020 semester.
Will you offer account adjustments for Room and Board?
Residential students may expect pro-rated adjustments to their bills. Pro-rations will be adjusted back to March 16, the time students were asked to depart from residence halls. For students who have stayed on campus to extenuating circumstances, accounts will be pro-rated from the actual move-out date. You can expect your account adjustment within 90 days of March 26.
Will you hold Commencement?
COVID-19 has presented unprecedented challenges to our greater community, nation, and globe. In order to keep everyone safe, we will not be holding Commencement at Castleton University this year. Seniors, your degrees will be conferred pending completion of graduation requirements. We want to celebrate your success, and we do not want you to miss out completely on this tradition. We plan to offer a separate ceremony for 2020 graduates in the spring of 2021.
Do I have to pay a graduation fee?
Yes. All graduating students must pay a graduation fee. This fee supports administrative costs related to your degree audits and the production of diplomas.
Will my course trip fee be refunded?
If you were planning to travel as part of a course and paid a trip fee, you should contact Financial and Registration Services at email@example.com or 802-468-6070.