Will I get paid for Work Study?
You will be paid for any hours you worked prior to your departure from campus and have submitted for approval. Beyond this, you will no longer be paid unless you have permission from your supervisor to work your scheduled hours.
Will my course trip fee be refunded?
If you were planning to travel as part of a course and paid a trip fee, you should contact Financial and Registration Services at firstname.lastname@example.org or 802-468-6070.
Do I have to pay a graduation fee?
Yes. All graduating students must pay a graduation fee. This fee supports administrative costs related to your degree audits and the production of diplomas.
Will you hold Commencement?
COVID-19 has presented unprecedented challenges to our greater community, nation, and globe. In order to keep everyone safe, we will not be holding Commencement at Castleton University this year. Seniors, your degrees will be conferred pending completion of graduation requirements. We want to celebrate your success, and we do not want you to miss out completely on this tradition. We plan to offer a separate ceremony for 2020 graduates in the spring of 2021.
Will you offer account adjustments for Room and Board?
Residential students may expect pro-rated adjustments to their bills. Pro-rations will be adjusted back to March 16, the time students were asked to depart from residence halls. For students who have stayed on campus to extenuating circumstances, accounts will be pro-rated from the actual move-out date. You can expect your account adjustment within 90 days of March 26.
Will students return to campus in Spring 2020
We have extended remote delivery of courses through the end of the Spring 2020 semester.
What if a student does not have access to the internet?
(1) Consider purchasing internet service.
(2) Consider using CU’s free Wi-Fi hotspot in the Hoff Hall parking lot.
(3) Investigate the free offers from service providers listed on CU’s website here: Virtual Learning Resources
(4) Find a friend, neighbor, or outdoor space in their area that has service. The most current map of public hotspots in VT is here: https://publicservice.vermont.gov/announcements/public-wifi-hotspots-vermont
If no place in your area has service (or if you need to stay at home) you could:
(5) Work with their professor to see if they can receive/submit assignments via non-virtual means (telephone, mail).
If this is not possible, you may:
(6) Apply for an Incomplete and finish the course when students return to campus.
What if a student doesn't have access to a computer?
Consider purchasing a computer.
Try to perform work on a tablet or telephone.
Are we still holding Spring Break from April 4-12?
Yes, we will hold Spring Break as planned in the academic calendar.
Will the semester be extended due to the preparation week for the move to online delivery?
No. The semester will end, as scheduled, on May 15. You may use the week of May 11 (aka “Finals Week”) for regular instruction or for a final exam, or for both.
How can I access my voicemail?
Mailbox number is the same as extension number
Internal voicemail extension. 78000
From your phone. Dial 78000, enter your passcode
From a co-worker's phone. Dial 78000, enter Mailbox number, enter your passcode
From off-campus phone. Dial (802) 468-6500, enter mailbox number, enter your passcode
First time access requires you to run through a tutorial. During the tutorial you will choose a new password, record your name, and your greeting.
How do I get a tutor?
All tutoring will occur remotely by phone or Zoom. Please submit a Tutor Request Form to initiate the student-tutor match-up process. Check your Castleton email frequently. ASC staff will reply to tutoring requests via email. If you have been working with a tutor earlier this semester, we will make every effort for you to continue with the same person.
Is the University temporarily closing?
No. Our teaching format has changed from in-person to online through the end of the semester.
Is technical support available?
Castleton IT and EdTech Services will be available to answer your technical questions and support you as you transition to an online learning environment. For the fastest service, you should still submit your trouble tickets to our Help Desk at https://helpdesk.vsc.edu. You can also reach us via email at email@example.com, or phone at (802) 468-1221.
We have also created a virtual learning resource page just for students with loads of information and instructions on the various tools you'll be using, such as Canvas and Zoom. That page can be found here: Virtual Learning Resources
What do I do if I am showing symptoms of an illness?
We will have our nurse providing services in the Wellness Center today (March 13) from 9 a.m. to 1 p.m.
If you have a cough, shortness of breath, or flu-like symptoms, please call the Wellness Center before coming in.
We will update you about nursing services beginning next week (March 16).
Will this slow my academic progress?
Classes will move to an online format while students are not on campus. We will do everything within our power to ensure that students can continue their planned academic progress.
Will any campus events or activities take place?
All scheduled events, including athletics and arts events, are suspended through April 12. We will continue to assess the situation and determine if events can resume after this date.
What is the plan for move out of the residence halls.
Castleton has been approved to resume our plan for move out of the residence halls. In order to ensure the safety of our students and staff, this plan will take several weeks to complete. Below you will find guidelines on how the move out process will work. Students will begin signing up for time slots to pick up their belongings. Castleton is setting up this process in stages, we will stagger the appointments to ensure the health and safety of everyone and to practice social distancing. We appreciate all of your cooperation throughout this process. Residence Life wants to make your move out process as easy and safe as possible, so we have created an online application through eRezlife where you will select a time best suited for you to move out of your residence hall. We want to make sure you have all the information you will need to make this process as seamless as possible, while providing an experience that prioritizes everyone’s safety.
Criteria you must meet and follow to come to campus
Students must make an appointment through our eRezLife system (see below for guidance);
Roommates must not sign up at the same time in order to maintain a physical distance;
Students may be accompanied by one other person to assist them;
Students and their guest have self-quarantined and practiced social isolation strategies for at least two weeks prior to the move-out date;
Students, their guest and the households of both have not currently, or within 24 hours, experienced any of the following symptoms: a fever above 100.4 F, chills, repeated shaking with chills, muscle pain, sore throat, headache, new loss of taste or smell;
No one in a student’s or guests household has tested positive for COVID-19 in the last 21 days.
Anyone who is non-symptomatic is not allowed to come to campus if they have been in contact with anyone with COVID-19 in the 14 days prior to appointment.
Social distancing protocols are still in affect and must be followed including keeping 6 feet apart, frequent washing of hands, and the wearing of cloth facemasks.
When you are on campus you must follow these move out guidelines
We will allow 10 students per building during each time slot. Reminder that you are only allowed one person to assist in the move out process.
Hand sanitizer available at entrances to residence hall/buildings;
Where appropriate doors will be unlocked/propped to make it easier for move out and to minimize touching of doorknobs.
Custodial staff will clean and disinfect high traffic areas, such as doorknobs and elevator buttons.
Students will have up to 3 hours upon their arrival to pack up belonging and depart campus.
No one will be allowed to stay overnight on campus.
All buildings on campus except for the residence halls will be closed.
Students living outside of the region who cannot return, students who feel unsafe traveling, and students who have been exposed to COVID-19, please follow the application guidelines below but when asked please indicate you cannot come to campus. Residence Life will contact you so that alternative plans can be made.
To complete an application and select an appointment time to retrieve your personal items you will need to:
Log onto eRezlife
and fill out the application. The application will be on the left hand side, under the jobs tab, labeled “Move Out 2020”.
Once in the form, you will be asked a series of questions regarding your move out.
Once you submit the form, you will be asked to select a time to come back to campus and move out of your residence hall. We will be limiting each residence hall timeslot to 10 people.
Time slots to be offered are from 9am to 12pm, 1 to 4pm and 5 to 8pm across various days. The check-out process begins on Monday, May 18 and goes until Monday, June 8.
When you select your time, you are approved to come to campus at that time to move out. THIS WILL BE YOUR ONLY TIME TO MOVE OUT. You must remove all of your items and leave your room as you found it when you moved in.
Your ID will be active for the time slot you have selected, once the time slot ends your ID will be shut off
There will be express checkout envelopes taped to you room door. Please leave your key in the envelope and, please leave the key envelopes in your room. If you cannot find the express checkout form please leave your key on your desk.
You will be able to enter your building only during this time period.
If, for some reason, your time slot does not work for you, you are able to log back into eRezlife
and change the timeslot you have selected on your own.
You will need to remove all of your belongings during your time slot. You should return the room to the condition the day you moved into it.
Those students without appointments will not be given access to the residence halls to move their belongings out.
We ask that you follow the guidelines and procedures for everyone’s safety during your selected time chosen. If you have questions, please contact the Office of Residence Life at firstname.lastname@example.org, or call Mike Robilotto at 802-468-1259. We appreciate your patience and flexibility.