FAQs

Information Technology

How do I access my Castleton online accounts?

This is very important. As an applicant, you should have received information from the Admissions office about activating your portal account. When you activate this account, it gives you a username and lets you set a password. This username and password is what you will use for accessing ALL of your Castleton online services – the portal, learning management system, lab computer login, Internet access, email.
IT IS VERY, VERY IMPORTANT THAT YOU KNOW THIS LOGIN INFORMATION. Without it, you will not have access to anything.
If you have trouble logging in, please contact IT Services at ithelp@castleton.edu or (802) 468-1221.

Do I need to have my own computer?

Owning a computer is not required, but having one is very convenient. If someone is unsure as to whether or not they want to buy their own computer, we suggest that they use the student labs on campus for a semester and see if that meets their computing needs.

What is available for student lab computers?

There are approximately 250 computers on campus for student use. The most accessible computer area on campus is in the Calvin Coolidge Library. These computers have a wide variety of software and access to printers. There are also a dozen smaller labs and computer classrooms available to students when not in use by classes.

What kind of computer should I get?

The type of computer is completely a matter of personal preference. Some students like the portability of a laptop and others prefer working on a desktop. Some students prefer Apple computers and others prefer Windows, Castleton supports both. However, we do have some system recommendations for new computers. They are:

  • At least 4GB RAM
  • At least 320GB hard drive, most come with larger drives.
  • Laptops have both Ethernet network capability and wireless. Most come with both built-in.
  • Microsoft Office Professional - Free for Castleton students
  • Anti-virus software – Microsoft offers Microsoft Security Essentials for free
  • At least a 3-year warranty
  • An Ethernet cable

Does IT Services sell computers?

No. However, Castleton students may purchase computers directly from Dell and Apple at their academic prices. Dell computers may be priced and purchased from Dell’s education site. Apple computers may be priced and purchased on-line or by phone at 800-MY-APPLE.

What software will I need?

Microsoft Office Professional and an anti-virus program that is kept up to date. Office is the standard productivity package used at Castleton and is used most widely by classes. Some classes use more specialized and expensive software packages, such as SPSS. These applications are all available for use in the library. Students may download Office for free through their Office 365 account. It's available for Windows and the Mac OS. Download instructions can be found here on the IT Services blog. Students must have up to date antivirus software. Windows 8 and 10 have Windows Defender built in. Microsoft offers Microsoft Security Essential antivirus/antispyware software for Windows 7 users for free. You can download it here.

Will IT Services fix my computer if it breaks?

No. IT Services doesn’t work on personally owned equipment, but we will try to help you figure out what’s wrong with your computer, and recommend a repair center if you need it. We do recommend that you get a three-year warranty with any new computer that you purchase. The most common problem IT Services sees with student owned computers is virus infection. Students must have a good anti-virus program with virus definitions that are kept up to date. See the section above for antivirus/antispyware software.

Where is wifi access available?

Wifi access is available in every building on campus. There are also wired network jacks available in all residence hall rooms (one per person), classrooms, and in most common areas on campus. We recommend that students use a wired connection for gaming and streaming as the performance for those applications will be better than using wifi.

What do I do if I have trouble getting on the university network with my own computer?

Contact IT Services at (802) 468-1221. We’ll help you figure out what the problem is, and what to do to get it working.

When will I get a Castleton email account?

Your email account will be created after you register for classes. Castleton email is recognized as an official form of campus communication, so you should get familiar with the system and use it often.