How do parents stay informed?
As students join the Castleton community, one of the biggest changes and challenges is the transition of information access and privacy rights from the parent to the student. Where once information about your son or daughter came directly to you, information now flows directly to your student.
How will Financial Aid communicate to your student?
New Students: All correspondence regarding financial aid notifications will be sent to the email address on record per our database. Once your student registers, correspondence will be sent through their Castleton email address. You can help by reminding your student to activate their Castleton email address after attending registration.
Returning Students: All Correspondence will be sent emails to their Castleton email account.
Remember – All students can view their financial aid status at anytime online using the Castleton Portal and it is important that they get into the habit of doing so. Financial aid is subject to change. Students should check their accounts regularly.
Communication is Key!
Consider the following:
What do you want to know about?
How will your student keep you in the loop?
How will your student develop the skills to manage their finances independently?
Your student will be receiving important information from our office and offices across campus, mostly via email. Take a moment to establish a communication strategy with regards to the questions above. Let your student know that you are interested in helping them navigate until they become more independent.
How can I help my student with building his or her skills when I do not have access to their information?
You might suggest your student forward emails to you, and we suggest asking your student periodically if they have received any important emails from Financial Aid that need responses. If it is information on your student’s bill you are interested in, have your student set you up as an authorized user. This will allow you to receive email notifications regarding billing. Read more about this at the Financial & Registration Services.
When will my student receive their financial aid notification?
At Castleton we will begin notifying new students of their financial aid eligibility in early to mid December and returning students in February. A new student will be notified after they are accepted by admissions and we have received a valid FAFSA. Students will be sent an email notification directing them to view their financial aid on the Castleton Portal. A new student's notification will be sent to the email address per our database, and returning students' notifications will be sent to their Castleton email address.
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Tips for Parents from Financial & Registration Services For Student Accounts
How do I view my student’s bill online?
- Bills are not mailed home.
- All student billing statements are available electronically. Castleton does not mail billing statements. Students will receive bill notification emails sent to their Castleton email address. Instructions for your student to set someone up as an authorized user on their bill can be found on the Financial and Registration Services FAQ
Questions concerning E-billing or payment plans should be directed to Financial & Registration Services at (802) 468-6070.